Refund policy

Returns & Refunds

We want you to love your Sugarspell candles, so if something’s not quite right, we’re here to help! Below are the details on how to request a return, exchange, or refund.

Eligibility

You can request a return, exchange, or refund within 14 days of receiving your order. If you’re experiencing any issues, just send us a note at hello@sugarspellcandleco.com and we’ll do our best to help you troubleshoot.

To be eligible for a return, the item must be in the same condition you received it (unburned and in its original packaging). Please have your order number, confirmation email, or receipt handy.

As a tiny but mighty small business, we aren’t able to cover return shipping costs at this time—you’ll need to pay for your return shipping.

How to Start a Return

Email us at hello@sugarspellcandleco.com to begin the return process. Once we’ve reviewed your request, we’ll send you a return shipping label along with instructions.

Returns should be sent to:

Sugarspell Candle Co
15333 Culver Dr, Ste 340, #2363
Irvine, CA 92604

Please don’t send items back without reaching out first—we want to make sure everything goes smoothly! Items sent back without contacting us first cannot be refunded.

We also recommend using a trackable shipping method or adding shipping insurance since we can’t guarantee we’ll receive your package.

Have questions? Reach out anytime at hello@sugarspellcandleco.com—we’re happy to help!

Damaged or Incorrect Items

We carefully inspect each order before it ships, but if you notice damage, defects, or the wrong item, please contact us right away at hello@sugarspellcandleco.com. 

Items We Can’t Accept

Used or burned candles, sale items, gift cards

Exchanges

Want something different? The quickest way is to place a new order for the item you want, and then request a return for the original item.

Refunds

Once we receive and inspect your return, we’ll let you know if it’s approved. If approved, you’ll see a refund to your original payment method within 10 business days. (Keep in mind your bank or card issuer may need a little extra time to process it.)

If it’s been more than 15 business days since we approved your return, please email us at hello@sugarspellcandleco.com.